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Terms and Conditions
1. Shipping
We ship worldwide using reliable carriers:
- DHL
- International Post (Pošta Slovenije)
- GLS
Shipping Costs and Delivery Times
Shipping costs and delivery times vary depending on the destination. Customers will be informed of the exact shipping cost before completing their purchase.
Responsibility
The seller is not responsible for delivery delays caused by shipping providers or by circumstances beyond our reasonable control (such as weather conditions, customs procedures, or strikes).
2. Privacy Policy
This Privacy Policy explains how and when we collect, use, and share information when you purchase an item, contact us, or otherwise use our services through recraf.eu.
This Privacy Policy does not apply to the practices of third parties that we do not own or control (such as payment processors or shipping companies).
2.1. Information We Collect
- name
- email address
- postal address
- payment information
- details of the products you order
You may also choose to provide additional information (e.g., for custom orders).
2.2. Why We Collect and Use Information
- to provide our services (fulfilling your order, customer support, dispute resolution);
- with your consent (e.g., newsletter subscription);
- to comply with legal obligations (e.g., tax records);
- for our legitimate interests (improving services, maintaining legal compliance).
2.3. Information Sharing and Disclosure
- Shipping providers: DHL, GLS, Pošta Slovenije;
- Service providers: hosting, payment processing;
- Business transfers: where permitted by law;
- Legal compliance: when required by law or legal processes.
2.4. Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal obligations. Generally up to 4 years, unless a longer period is required by law.
2.5. Data Transfers Outside the EU
Your information may be stored and processed through third-party hosting services outside the EU (e.g., Google Cloud). Where such transfers occur, we ensure appropriate safeguards, such as Standard Contractual Clauses or other lawful mechanisms.
2.6. Your Rights (GDPR)
- Access, correction, deletion
- Restriction and objection to processing
- Data portability
- Right to lodge a complaint with your data protection authority
Contact: uros.zupanc@zuya.si
Address: Uroš Zupanc, Hrastje 7B, 4000 Kranj, Slovenia
3. Legal Information
These terms are governed by the laws of the Republic of Slovenia. Any disputes shall be settled by the District Court of Kranj (Okrožno sodišče v Kranju).
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Delivery
Processing Time
All orders are processed within 1–3 business days after payment is received. Custom or made-to-order items may require additional time; the estimated processing time will be clearly stated in the product description.
Shipping Methods
We ship worldwide using reliable carriers:
- DHL
- GLS
- International Post (Pošta Slovenije)
Each parcel includes a tracking number, which will be provided once your order has been shipped.
Delivery Times (Estimated)
- Slovenia: 1–3 business days
- European Union: 3–7 business days
- Rest of the world: 7–21 business days
Actual delivery times may vary depending on destination, customs procedures, or external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and weight of the package. Customers are responsible for any customs duties, import taxes, or other fees that may apply in their country.
Lost or Delayed Packages
We are not responsible for delays or losses caused by postal or courier services, but we will assist you in tracking or resolving delivery issues whenever possible.
Returns and Exchanges
If you are not satisfied with your purchase, you can return it under the following conditions:
Return Conditions
- Contact us within 14 days of receiving your order.
- Return the item within 30 days of delivery.
- The item must be unused, unwashed, and in its original condition and packaging.
- Custom-made or personalized items cannot be returned, unless they arrive damaged or defective.
Return Shipping
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds
Once the returned item is received and inspected, we will issue a refund to your original payment method. Please allow up to 7 business days for the refund to appear on your account.
Damaged or Defective Items
If your order arrives damaged or incorrect, please contact us immediately at uros.zupanc@zuya.si with photos of the item and packaging. We will offer a replacement or full refund, including return shipping costs.
Return Contact
Uroš Zupanc
Hrastje 7B
4000 Kranj
Slovenia
Email: uros.zupanc@zuya.si
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